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VELTORRA Climatización

Frequently asked questions about air conditioning

The twenty questions that reach our WhatsApp most often, answered the way we would answer a friend: with figures, without waffle. If yours is missing, write it — we answer just the same.

Prices and quotes

How much does air conditioning for an apartment cost in Valencia?

It depends on the format: a split for one room starts at €440; a 2×1 multi-split for two rooms at €1,190; whole-apartment ducted air at €2,890. The exact figure is fixed in writing from your measurements — and does not change during the work.

Is the quote free and without obligation?

Yes: with photos and measurements on WhatsApp we give a first figure with no visit. The technical visit for installations is free too. Only fault diagnosis has a published fee (from €60), deducted if you repair.

What exactly does an installation price include?

Unit mounting, refrigerant lines with a tested vacuum, sloped drainage, protected electrical connection, a measured start-up and a written guarantee. Anything beyond your case — extra runs, building work — is itemised before signing.

Do you charge extra for urgency?

The urgent call-out has its published price — from €80, diagnosis included — and is not invented at the door. Urgency changes the schedule, not the honesty of the rate.

Can I pay an installation in stages?

On full installations we agree payment milestones against progress: deposit, progress and verified delivery. Defined in writing in the quote.

Installation

What size AC do I need for 20, 30 or 50 m²?

Quick guide: ~2.3–2.9 kW for 20 m², ~3.5 kW for 30 m² and ~5–6 kW for 50 m² — adjusted for orientation, glazing and ceiling height. We do the fine calculation free with your details: a badly sized unit cools worse and costs more.

Do I need community permission for the outdoor unit?

The façade is a common element: the building statutes rule and notifying is wise. We advise on your case, place the unit where it complies and disturbs least — and for protected façades there are no-outdoor-unit systems.

How long does an installation take?

A split, one day; a multi-split, one or two; ducted, two or three coordinated with the false ceiling. Date and duration go in writing in the quote.

Can AC be installed without building work?

A standard split needs almost none: two brackets, a wall sleeve and trunking. Where no outdoor unit is possible, monobloc systems need only two façade grilles. The true "zero work" option — the portable — we advise against outside emergencies: noisy and thirsty.

Do you install at weekends or out of hours?

Saturdays yes, within our 8:00–20:00 hours. In premises and offices we also install overnight or on holidays so your business never stops — agreed in the work plan.

Faults and repair

Why is my air conditioner not cooling?

Five causes cover nearly everything: dirty filters, gas lost through a leak, a saturated outdoor coil, a failed sensor or PCB, and a tired compressor. Start by washing the filters; if nothing changes, it is time for an instrument diagnosis (from €60).

Why does the indoor unit drip water?

A blocked drain, lost slope or stopped condensate pump — and sometimes icing from low gas that floods the tray as it melts. Usually solved in one visit (from €60). Meanwhile, switch it off: water always picks the worst destination.

Is it normal for the AC to smell when switched on?

No: a damp smell is biofilm in the tray and coil. It goes with a professional clean and disinfection (from €80) — and you recover performance and healthier air with it.

What does the blinking error code mean?

Each brand has its table: the same blink is a sensor on a Daikin and communications on an LG. Send us brand, model and a video of the blinking on WhatsApp — we can usually orient you before the visit.

Is a unit over 10 years old worth repairing?

Honest rule: if the repair exceeds half the price of a new unit and yours is past 10 years, replacement wins (from €640 with removal included). We give you both figures in writing and you decide.

Maintenance and use

How often should the AC be cleaned or serviced?

Filters: monthly in heavy use, yourself with water. A professional deep clean: once a year, in spring. With a contract (from €140/year) we remember the date for you and you get breakdown priority.

What temperature should I set in summer?

24–26 °C is the rational point in Valencia: every degree lower adds roughly 7–8% consumption. Better a steady 25 °C with good airflow than bursts at 20 °C.

How much does an AC cost to run per month?

A modern inverter split cooling a living room ~8 h a day runs €15–30/month depending on tariff and insulation. An old or dirty unit can double that — hence the annual clean and, eventually, replacement.

Does air conditioning work as heating too?

Yes — everything we install is a reversible heat pump: in Valencia's mild winter it heats at an efficiency (COP 3.5–4) no electric radiator approaches. It is the cheapest heating to switch on in this region.

What do I do if my unit runs on R22 gas?

R22 cannot legally be refilled since 2015: its first leak is its retirement. Do not invest in repairing it — ask for the replacement comparison and take the efficiency jump (up to −50% consumption).

Your question not here?

Write it on WhatsApp exactly as you think it — we answer in writing, usually the same day.